Legal Information

Privacy Policy

Effective Date: April 8, 2026

KiteTech Solutions LLC ("Kite ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Kite mobile application (the "App") and related website and services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We collect minimal information necessary to provide, maintain, and improve our Service. The categories of information we collect include:

1.1 Information You Provide to Us

  • Account Registration Data: When you create an account, we collect your email address and an encrypted password. If you register via third-party authentication (Google Sign-In or Sign in with Apple), we receive your name and email address as authorized by you.
  • Payment Information: When you purchase a subscription, payment is processed by Apple (via In-App Purchase), Stripe, or other third-party payment processors. We do not directly collect or store your credit card numbers or bank account details. We receive transaction confirmations (including order ID, amount, and plan type) to activate your subscription.
  • Support Communications: If you contact us for customer support, we may collect your name, email, and any information you voluntarily provide in your message.

1.2 Information Collected Automatically

  • Usage & Diagnostics Data: We collect aggregate bandwidth usage (total data transferred per billing period) to enforce plan quotas and ensure fair use. This data is not linked to specific browsing activity.
  • Device Information: We collect device type, operating system version, and app version to provide compatibility support and troubleshoot technical issues.
  • Connection Metadata: We may log connection timestamps and the server region selected (e.g., "US West") for service quality monitoring. These records are automatically purged within 24 hours and are never associated with your browsing activity.

2. Strict No-Logs Policy

We maintain a strict no-logs policy regarding your usage. Specifically, we do NOT collect, store, or monitor:

  • Your originating IP address when connected to our servers
  • Your browsing history, including websites visited or web pages accessed
  • DNS queries made while connected to the
  • The content of your internet traffic or communications
  • Connection timestamps linked to any specific user activity

3. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To create and manage your account and authenticate your identity
  • To provide, operate, and maintain the Service
  • To process transactions and manage your subscription
  • To enforce usage quotas and prevent service abuse
  • To send you important service-related notices (such as security alerts, maintenance notifications, and billing reminders)
  • To respond to your customer support inquiries
  • To analyze aggregate, anonymized usage trends to improve Service quality and performance
  • To comply with applicable legal obligations

4. Third-Party Services & SDKs

Our App and Service integrate with the following third-party services. Each operates under its own privacy policy:

  • Apple In-App Purchase: Subscription payments processed through Apple. Governed by Apple's Privacy Policy (https://www.apple.com/privacy/).
  • Stripe: Credit/debit card payment processing. Governed by Stripe's Privacy Policy (https://stripe.com/privacy).
  • Google Sign-In: Optional authentication method. Governed by Google's Privacy Policy (https://policies.google.com/privacy).
  • Sign in with Apple: Optional authentication method. Governed by Apple's Privacy Policy.
  • RevenueCat: Subscription management and analytics. Governed by RevenueCat's Privacy Policy (https://www.revenuecat.com/privacy).
  • Microsoft Clarity: Anonymous website usage analytics (website only, not within the App). Governed by Microsoft's Privacy Statement (https://privacy.microsoft.com/privacystatement).

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our Service (payment processing, infrastructure hosting), subject to confidentiality agreements.
  • Legal Requirements: When required by law, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case we will notify you before your personal information is transferred.
  • With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information:

  • traffic is encrypted using modern, secure protocols (including , , and 2022 with AEAD ciphers)
  • Sensitive data at rest is encrypted using AES-256-GCM encryption
  • User passwords are hashed using bcrypt with salting before storage
  • All data transmissions between the App and our servers use TLS/SSL encryption
  • We conduct regular security reviews and adopt security best practices
  • Access to personal data is restricted to authorized personnel on a need-to-know basis

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

  • Account Data: Retained while your account remains active. Upon account deletion, personal data is anonymized or removed within 30 days.
  • Connection Metadata: Automatically deleted within 24 hours.
  • Aggregate Usage Data (bandwidth): Retained for the duration of the current billing period, then reset.
  • Payment Records: Retained for up to 7 years as required for financial and tax compliance.
  • Support Communications: Retained for up to 2 years after resolution for quality and reference purposes.

8. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@kitevpn.net.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate personal data.
  • Right to Deletion: Request deletion of your account and associated data. You can delete your account directly from the App (Settings โ†’ Delete Account) or by contacting us.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Opt-Out: Unsubscribe from marketing emails at any time using the link in the email.
  • Right to Lodge a Complaint: File a complaint with a data protection authority in your jurisdiction.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion of your data, and opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us at privacy@kitevpn.net.

12. Account Deletion

You may request the deletion of your account and all associated personal data at any time. To delete your account, navigate to Settings โ†’ Account โ†’ Delete Account within the App, or contact our support team at support@kitevpn.net. Upon deletion, we will anonymize or permanently remove your personal information within 30 days, except where retention is required by law (such as financial records for tax compliance).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and within the App, updating the "Effective Date" at the top. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

14. Governing Law

This Privacy Policy is governed by the laws of the United States of America. Any disputes arising from this policy shall be resolved in accordance with the laws of the State of California, without regard to its conflict of law principles.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@kitevpn.net
  • Support: support@kitevpn.net
  • Website: https://kitevpn.net/support